Frequently Asked Questions
Hey there, we have compiled a list of frequently asked questions below – if you don’t see your question, or want more help, just email us at email@example.com– someone will get back to you within 24 hours or less. We aim to please!
RETURNS AND EXCHANGES
It’s hard to please everyone… but we try! You can return any Woosh Beauty product within 30 days of purchase – opened or unopened. Just mail your return back to us at:
Woosh Beauty Returns
40 W 22nd St
New York, NY 10011
For safety reasons, we do not re-sell any product that has left our warehouse, so we can’t do an even exchange, but please email us at firstname.lastname@example.org so we can try to figure something out!
SHIPPING AND DELIVERY
We offer FREE shipping on all U.S orders $50 and over.
We currently ship to the U.S. and Canada (with a flat shipping rate of $35 for Canada). As Woosh® Beauty continues to grow, we hope to offer shipping across the globe, so stay tuned for updates!
We currently have two shipping methods that you can choose from via USPS:
Standard Shipping: $4.95; 2-8 business days
Expedited Shipping: $18; 1-3 business days
Please note that all orders received Monday through Friday by 12 pm EST are processed and shipped that same day, while orders received after this time are shipped the next business day. Saturdays, Sundays and Holidays ship the next business day.
FOLD OUT FACE QUESTIONS
All cosmetics in the Fold Out face are made in the USA. All products are safety tested and ship from our warehouse in Pennsylvania.
We do not offer individual refills for the Fold Out Face. The Fold Out Face was specifically priced and designed to be eco friendly and disposable so that you can feel good about replenishing the entire palette every 4-6 months.
We have lots of helpful makeup tutorials on the site and oftentimes, we can offer a quick FaceTime lesson pending availability of our in-house teacher.
FOLD OUT FACE FORMULA QUESTIONS
Woosh® Beauty is certified by PETA as a 100% cruelty-free brand. We have never tested on animals and use only high quality synthetic bristles for all of our brushes. Our brand is centered around ethical business practices and we believe that cruelty-free is an essential part of that.
All of the formulas in our Fold Out Face palette are free of sulfates, parabens, fragrances, gluten, and are dermatologist-tested. For a complete list of all ingredients please look at the individual product page.
All Woosh Beauty cosmetics are formulated to be safe for our customers and friendly to the environment. All cosmetics are phthalate-free, PFAS-free, paraben-free, gluten-free, and sulfate-free and dermatologist tested.
Woosh’s cruelty-free brushes are made in China. All products are safety tested and ship from our warehouse in Pennsylvania.
All of our brushes are animal cruelty-free and made from soft, nature-inspired synthetic bristles. 100% Vegan.
ORDERING AND PAYMENT METHOD
You can access the status of your order and history by referring back to your confirmation email or by logging into your Woosh® Beauty account.
We are happy to cancel your order if we are notified in time to catch it before it goes out. For assistance, please contact us at email@example.com with name and order number and someone will respond to you shortly.
If your order has been canceled it could be one of a few reasons. Usually a canceled order has been flagged for “High Risk of Fraud” or there was something wrong with your billing information. Contact us and we will help you sort it out!
Please check that the card details you have entered including expiration date, billing address and security code are all correct. If the info is correct, please contact your card issuer directly as the payment may have been declined for other reasons. If you are in need of further assistance, contact us at firstname.lastname@example.org.
If your package says it has been delivered but never received please contact us at email@example.com to solve this issue.
If you have received the wrong product(s) please contact us at firstname.lastname@example.org for further assistance.
Woosh® Beauty accepts all major credit cards, Apple Pay, PayPal, Shop Pay and AfterPay. For security reasons please make sure that the billing name and address match the credit card used for payment.
Unfortunately, some items can get damaged through the delivery process so please contact us at email@example.com with your name and order number to claim a damaged package.
Go to "Your Shopping Bag" page and begin checkout. Enter your promo code in the text box marked "Discount" in the right hand corner and click "APPLY." When your promo code is accepted, it will automatically apply to your total. Please note that promo codes are not case sensitive. Only one promo code may be used per online order.
We sure do! Follow us on Social Media (Facebook, Instagram, and TikTok) and sign up for our newsletter. (We won’t spam you, we promise!)
If for some reason your promotional code doesn't apply to your total at checkout please contact us at firstname.lastname@example.org and we will respond to you as soon as possible.
Sorry, promotional codes do not apply to the purchase of e-gift cards.
You can sign up for our newsletter by entering your email at the bottom of our homepage in the box provided under "STAY IN TOUCH." You will automatically receive a code for 15% off your entire order just for signing up! This promo code never expires but can only be used once.
We hope it doesn’t come to this, but if you'd like to unsubscribe, there is a link at the bottom of every newsletter, click that link and you will be taken off of our list. We’ll miss you!