FREQUENTLY ASKED QUESTIONS:
Hey there! We have compiled a list of frequently asked questions below - if you don't see your question or want more help, just email us at hi@wooshbeauty.com - someone will get back to you within 24 hours on weekdays, and as soon as we can on weekends/ holidays.
RETURNS AND EXCHANGES
We hope you love Woosh Beauty as much as we do, but no worries if it doesn't quite click with you! If you're unsatisfied with your purchase, we offer an exchange/refund for any product ordered from wooshbeauty.com within 45 days of purchase.
Just contact us at support@wooshbeauty.com with your order number, the email address you used to make the order, and the products you'd like to exchange/return, and we'll take it from there!
Once your refund is processed, your credit card or original payment method will automatically be reimbursed within 5-10 business days depending on your bank.
SHIPPING AND DELIVERY
We offer free shipping on all U.S orders $75 and over.
We currently ship to the U.S. and Canada (with a flat shipping rate of $35 for Canada). As Woosh Beauty continues to grow, we hope to offer shipping across the globe, so stay tuned for updates!
We currently have two shipping methods that you can choose from via USPS:
Standard Shipping: $5.00; 2-8 business days
Expedited Shipping: $22; 1-3 business days
Please note that all orders received Monday through Friday by 12 pm EST are processed and shipped that same day, while orders received after this time are shipped the next business day. Saturdays, Sundays, and Holidays ship the next business day.
Refills are not eligible for complimentary shipping when purchased individually. Orders totaling $75+ receive free shipping automatically at checkout.
FOLD OUT® QUESTIONS
Check out our Shade Finder for help in finalizing your shade choice. You can also email us at hi@wooshbeauty.com with a selfie and we will help shade match you within 24 hours!
All cosmetics in our palettes (Fold Out Face®, Fold out Complexion® Kit, Fold Out Eyes®) are made in the USA. All products are safety tested and ship from our warehouse in Pennsylvania.
All of our Fold Out® palettes are refillable with the exception of the Fold out Face -Original. Some of our customers prefer to purchase a new palette every 4-6 months and not have to refill it.
We have lots of helpful makeup tutorials on the site!
General Makeup Questions
Mineral-based makeup can look natural, but it isn’t the only path. What matters more is texture, flexibility, and how much skin you let show
At Woosh, we believe interview makeup should feel confident—not distracting. Think polished, breathable, and effortless.
The Fold Out Complexion® palette is perfect for interviews, a little concealer, foundation powder, and shimmer go a long way to have you look put together.
Whether you’re the bride or a guest, we recommend makeup that makes you feel amazing. The Fold Out Face® is the perfect palette to be wedding ready as it offers a wide range of looks from natural glowing to smoky and glamorous.
Makeup that feels weightless and works with your skin. Soft coverage, flexible textures, and formulas that enhance rather than conceal. Woosh Beauty’s triple milled foundation powders are breathable,buildable and don’t settle into fine lines or wrinkles.
Yes. When it is finely milled, powder can blur and even the complexion without emphasizing texture. Our powders are triple-milled and don’t settle into fine lines or wrinkles.
Both serve a purpose. Cream concealer gives targeted coverage where you need it most. Powder foundation lightly perfects the rest. Woosh’s powder is triple- milled, making it incredibly fine so it looks smooth and skin like, never heavy.
Well hydrated skin, minimal layers, and lightweight formulas that blend seamlessly.
Powder foundation can be great for mature skin, and it all comes down to formulation. Woosh Beauty powders are triple-milled, meaning they’re ultra-fine, silky soft, and designed to melt into the skin rather than sit on top of it. This helps blur the look of fine lines and texture while delivering a smooth, refined finish—without settling, caking, or emphasizing dryness.
At Woosh, we skip the wrist test. Your face and neck tell a different color story. Instead, swipe the shade along your jawline and take a look in natural light (yes—step outside with a mirror). The right match melts seamlessly into both your face and neck, no guessing required. Struggling to find your shade? Take our Shade Finder Quiz to be matched with your perfect palette.
With Woosh formulations, we recommend concealer first, powder foundation second. Our creamy concealers are amazing for spot concealing and our powder foundations help set and blend. The coverage is lightweight and buildable.
At Woosh, when makeup starts to slip or pill, it’s usually a base-layer mismatch.If your moisturizer is water-based and your primer is silicone-based, they don’t play well together—so instead of bonding, they separate.
That’s why we always recommend Pre·Face™ Primer. It’s a makeup-gripping cream that hydrates and conditions the skin, creating the perfect canvas for the Fold Out Face®. Everything applies smoother, lasts longer, and looks like skin—not makeup.
First: moisturize. Hydrated skin is non-negotiable. When skin is thirsty, makeup has nothing to grip onto—so it settles, clings, and cakes. Give your moisturizer a minute to fully sink in.
Next: apply Pre·Face™ Primer. Think of it as the buffer between your skin and your makeup. It fills in lines and texture giving you a seamless canvas.
Hooded eyes? It’s all about placement.
Blend your crease shade with eyes open so the color lands where it actually shows. Float it slightly above your natural fold, then diffuse upward and outward. This creates visible depth, more lid space, and a soft lift.
When placement is intentional, shadow doesn’t disappear — it defines, opens, and balances effortlessly.
Use small, soft strokes close to the lash line. Eyeshadow makes a beautiful alternative to pencil, offering more control and a softer, more forgiving finish.
- The "flick" is notoriously difficult because our eyes are rarely perfectly symmetrical.
- The Trick: Follow the curve of your lower lash line. Imagine it extending upward toward the end of your eyebrow.
The Cheat Code: Use the The Arc Brush™.
Smudging is often caused by the oils on your skin breaking down the mascara. To fix this dust Light Contour under your lower lashes and on your eyelids to soak up excess oil.
Tightlining means working liner into the upper lash line—right at the roots of the lashes. The result? Lashes look fuller, eyes look defined, and nothing reads “heavy.” It’s the secret behind that effortless, no-makeup makeup look.
For this, we reach for our Arc Brush™.
The patented C-shaped tip follows the natural curve of your eye, letting you press pigment directly into the lash line with total control. The other side has a thin precise tip that helps blend out.
We recommend eyeshadow, eyeliner and finishing with mascara. Looking for inspo? Check out how our founders and customers achieve their eye looks here.
Pro Tip: Many makeup artists actually do their eye makeup before face makeup so they can clean up any excess powder that falls or to blend without worrying about complexion makeup
It’s all about color theory. To make your eyes "pop," use colors opposite yours on the color wheel:
Blue: Warm coppers, oranges, golds, and terracotta.
- Cayenne, Paloma, Snickerdoodle, Bubbly, Tiramisu
Brown: Literally anything, but especially teals, purples, and deep blues.
- Merlot, Chambord, Acai, Fig, Sorbet, Truffle
Green: Purples, mauves, burgundies, and rose golds.
- Sorbet, Merlot, Chambord, Frosted Brownie
Hazel: Greens, golds, and warm browns to pull out the flecks.
- Snickerdoodle, Cayenne, Macaroon
You can see our entire eyeshadow offerings here.
A smokey eye doesn’t have to be heavy. Start with soft, neutral tones, build depth gradually, and blend thoroughly. The key is diffusion—nothing harsh, everything seamless. Looking for inspo? Check out how our founders and customers achieve their eye looks here.
Think soft dimension, not sharp lines. Apply contour where the face naturally recedes like under cheekbones, along the temples, and lightly at the jaw. Then blend until it looks like a natural shadow.
Blush looks best where the skin naturally flushes. Sweep it across the high points of the cheeks and blend upward toward the temples for a lifted, effortless look.
Apply shimmer where light naturally hits: tops of the cheekbones, brow bone, and cupid’s bow. Keep it subtle—this is about glow, not sparkle.
Contour mimics natural shadows to softly sculpt the face. Think matte, cool-toned shades placed in the hollows of the cheeks, along the jawline, and anywhere you want a little definition.
Bronzer brings life back to the skin with a sun-kissed glow. Reach for warm-toned shades and sweep them where the sun naturally hits—forehead, tops of the cheeks, and across the bridge of the nose.
WOOSH BEAUTY FORMULA QUESTIONS
All Woosh® cosmetics are certified clean beauty. Our gentle formulations are tested on sensitive skin by dermatologists and free of harmful ingredients. We’re a vegan, cruelty-free brand that cares about the planet, so you can feel good about looking good.
Woosh Beauty is Leaping Bunny certified, as well as by PETA as a vegan and 100% cruelty-free brand. We have never tested on animals and use only high quality synthetic bristles for all of our brushes. Our brand is centered around ethical business practices and we believe that being cruelty-free is an essential part of that.
All of the formulas in our Fold Out Face® palette are free of sulfates, parabens, fragrances, gluten, and are dermatologist-tested. For a complete list of all ingredients please look at the individual product page.
All Woosh Beauty cosmetics are formulated to be safe for our customers and friendly to the environment.
All cosmetics are phthalate-free, PFAS-free,paraben-free, gluten-free, and sulfate-free and dermatologist tested.
WOOSH BRUSHES
Every Woosh brush is designed by our team in the U.S. and then hand made in China. Our bristles are animal cruelty-free and soft to the touch. They offer excellent product pickup, especially with our triple milled mineral based formulas.
At Woosh, clean tools = better makeup (and happier skin).
Brushes you use for creamy formulas should be washed once a week. They hold onto product and bacteria the most, which can lead to breakouts if left too long.
Powder brushes can go a little longer. A good cleanse every two weeks keeps them performing beautifully without overdoing it.
ORDERING AND PAYMENT METHOD
You can access the status of your order and history by referring back to your confirmation email or by logging into your Woosh Beauty account.
We are happy to cancel your order if we are notified in time to catch it before it goes out. For assistance, please contact us at support@wooshbeauty.com with your name and order number and someone will respond to you shortly.
If your order has been canceled it could be that your order has been flagged for “High Risk of Fraud” or there was something wrong with your billing information. Contact us at support@wooshbeauty.com and we will help you sort it out!
Please check that the card details you have entered including expiration date, billing address and security code are all correct. If the info is correct, please contact your card issuer directly as the payment may have been declined for other reasons. If you are in need of further assistance, contact us at support@Wooshbeauty.com.
If your package says it has been delivered but never received please contact us at support@Wooshbeauty.com to solve this issue.
If you have received the wrong product(s) please contact us at support@wooshbeauty.com and we will help resolve it.
Woosh Beauty accepts all major credit cards, Apple Pay, PayPal, Shop Pay and AfterPay. For security reasons please make sure that the billing name and address match the credit card used for payment.
Unfortunately, some items can get damaged through the delivery process so please contact us at support@wooshbeauty.com with your name and order number to claim a damaged package.
PROMOTIONS:
We sure do! Follow us on Social Media (Facebook, Instagram, and Tik Tok) and sign up for our newsletter.
(We won’t spam you, we promise!)
Go to cart and begin checkout. Enter your promo code in the text box marked "Discount" in the right hand corner and click "APPLY." When your promo code is accepted, it will automatically apply to your total. Please note that promo codes are not case sensitive. Only one promo code may be used per online order.
If for some reason your promotional code doesn't apply to your total at checkout please contact us at support@wooshbeauty.com and we will respond to you as soon as possible.
Sorry, promotional codes do not apply to the purchase of e-gift cards.
You can sign up for our newsletter by entering your email at the bottom of our homepage in the box provided under "STAY IN TOUCH." You will automatically receive a code for 15% off your entire order just for signing up! This promo code never expires but can only be used once.
We hope it doesn’t come to this, but if you'd like to unsubscribe, there is a link at the bottom of every newsletter, click that link and you will be taken off of our list. We’ll miss you!
COLLABORATIONS
Yes! Please visit this page for how to place a wholesale order.
For partnership and influencer opportunities, please contact us at support@wooshbeauty.com
COMPANY INFORMATION
Woosh Beauty, LLC is headquartered in New York, NY. For more information about us, click here.

